Privacy Policy - Operationwaitinggame

1. Introduction

At Operation Waiting Game, accessible at operationwaitinggame.com, your privacy is of paramount importance to us. We are firmly committed to protecting your personal data, ensuring transparency in how we collect, use, and share information, and adhering to the highest standards of data protection in compliance with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines our practices and your rights in relation to your personal information when you use our website or engage with our services.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data processed through your interaction with operationwaitinggame.com and any of our related online platforms or services. Operation Waiting Game is the data controller, which means we determine the purposes and means of processing your personal information. If you have questions or concerns regarding this Policy or our data handling practices, you may contact us at [email protected].

3. Categories of Data Processed

We collect a variety of information to provide and improve our services, communicate with you, and meet our legal obligations. The categories of personal data we may process include:

a. Usage Data:
Information regarding how you access and use our website, such as browser type, operating system, IP address, referring/exit URLs, date/time stamps, pages viewed, and session duration.

b. Account Data:
When you create an account or place an order, we collect your name, postal address, email address, phone number, and any login credentials.

c. Profile Data:
Details you provide reflecting your preferences, interest in our products, order history, personalized settings, and behavioral interactions on the site.

d. Communication Data:
Messages exchanged with us, support inquiries, and communication history (via email or contact forms).

e. Technical Data:
Details concerning the devices used to access our services, including hardware identifiers, device type, screen resolution, browser settings, and internet connection type.

f. Transaction Data:
Information pertaining to purchases made through our website, including billing addresses, payment methods and confirmations, shipping addresses, and order history.

g. Preference Data:
Data relating to your choices regarding newsletters, marketing communications, personalized content, and opt-in or opt-out preferences.

4. Legal Bases for Processing

We rely on a variety of lawful bases for processing your personal data in accordance with GDPR and CCPA guidelines:

– Consent: When you explicitly agree to the processing of your personal data for specific purposes (e.g., newsletter subscription).
– Contractual Necessity: When processing is required to fulfill a contract with you, such as order fulfillment or account creation.
– Legal Obligation: When processing is necessary for compliance with a legal obligation.
– Legitimate Interests: When we process data to fulfill legitimate business operations, such as improving our services or marketing analytics, provided such interests are not overridden by your data protection rights.

5. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

– Right of Access: You may request access to the data we hold about you.
– Right of Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request that we delete your personal information, subject to legal or contractual obligations.
– Right to Restriction: You may ask us to limit how we process your information under certain circumstances.
– Right to Data Portability: You may request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to data processing based on public interest or legitimate interest grounds.

To exercise any of your rights or to make a complaint, please contact [email protected].

6. Security Measures

We implement robust organizational and technical security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

– End-to-end encryption when data is transmitted
– Strict access controls and authentication procedures
– Regular backups of critical systems
– Employee training and audits regarding data privacy best practices

7. International Transfers

If your data is transferred outside the European Economic Area (EEA) or your jurisdiction, we ensure such transfers are conducted in accordance with applicable data protection laws. We implement Standard Contractual Clauses or rely on adequacy decisions approved by regulatory authorities to lawfully transfer data internationally while maintaining a level of protection equivalent to the GDPR’s requirements.

8. Data Retention

We retain personal data for no longer than is necessary for the purposes for which it was collected, including legal, regulatory, accounting, or reporting requirements. Our retention periods are as follows:

– Usage and Technical Data: up to 12 months
– Account Data and Profile Data: for the lifetime of your account, or up to 6 years after account closure
– Communication Data: up to 3 years
– Transaction Data: up to 7 years (for tax and accounting compliance)
– Preference Data: retained until you change your preferences or withdraw consent

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance user experience, analyze traffic, and provide essential functionalities. Cookies fall into the following categories:

– Essential Cookies: Necessary for the operation of our website and its core features.
– Functional Cookies: Enable site personalization and preferences.
– Analytical Cookies: Gather data to analyze website usage and improve services.
– Performance Cookies: Help us measure the performance of content and campaigns.

10. Cookie Management and Compliance

You will be presented with a cookie consent banner upon visiting operationwaitinggame.com, where you can accept or manage your cookie preferences in compliance with GDPR and CCPA requirements. You may also adjust your cookie settings at any time by adjusting your browser settings or visiting our cookie preference center. Opting out of certain types of cookies may impact website functionality.

11. Special Protections for Children Under 13

Operation Waiting Game does not knowingly collect or solicit personal data from anyone under the age of 13. If it comes to our attention that such data has been collected without verifiable parental consent, we will promptly delete such information. If you believe we may have received data from a minor without proper consent, please contact us at [email protected].

12. Policy Updates and Notifications

We may revise this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. We will notify users of any material amendments to the Policy via appropriate channels and encourage users to review this page periodically. Your continued use of the website constitutes acceptance of the updated policy.

13. Contact Information

For any questions, requests, or concerns related to this Privacy Policy or the use of your personal data, please contact us at:

Email: [email protected]

We are committed to maintaining your privacy and ensuring that your personal information is handled responsibly and transparently in full compliance with the GDPR, CCPA, and other applicable privacy laws. We welcome your inquiries and take privacy concerns seriously.