Privacy Policy - Operation Waiting Game

At Operation Waiting Game, accessible via operationwaitinggame.com, we are committed to protecting and respecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We take your rights seriously and seek to ensure that your personal information is handled with the utmost care and responsibility.

1. Introduction

We are dedicated to preserving the privacy, confidentiality, and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or communicate with us. Operation Waiting Game adheres to a principle of privacy-by-default and embeds data protection considerations across its operations and services.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to personal data collected from users who access and interact with operationwaitinggame.com and its related services. Operation Waiting Game determines the purposes and means of processing your personal data and acts as the “data controller” within the meaning of the GDPR. For users subject to the CCPA and California privacy laws, we act as a “business” as that term is defined.

Should you have any questions or concerns regarding your personal data, you may reach out to us at: [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

– Usage Data: This includes information about how you interact with our website and services, such as browser type, IP address, operating system, device type, referral source, pages visited, time spent on site, and session data.

– Account Data: Information you provide when creating an account or registering for services, including your name, email address, postal address, and phone number.

– Profile Data: Information associated with your user profile, including preferences, purchase history, browsing behavior, reviews, and product interest.

– Communication Data: Records of any correspondence with us, including customer support interactions, email inquiries, and feedback submitted through forms.

– Technical Data: Information relating to the devices and technical systems you use to access our site, such as device identifiers, browser plugins, time zone settings, and system diagnostics.

– Transaction Data: Information relating to purchases or service requests, including billing data, payment card details (processed securely through third-party providers), shipping address, order history, and delivery confirmations.

– Preference Data: Marketing and communications preferences, including subscription opt-ins, survey responses, and recorded consents to receive promotional or service-related materials.

4. Legal Basis for Processing

We only process your personal data when a lawful basis applies under applicable regulations:

– Consent: Where you have provided clear affirmative consent for specific purposes, such as marketing communications.
– Contractual Obligation: Where processing is necessary to perform a contract to which you are party, such as account management or e-commerce transactions.
– Legal Obligation: Where processing is necessary for compliance with a legal obligation, such as recordkeeping or fraud prevention.
– Legitimate Interest: Where processing is required to pursue our legitimate interests (such as service improvement or analytics), provided these interests are not overridden by your fundamental rights.

5. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data:

– Right of Access: You may request confirmation of whether we process your personal data and request a copy of such data.
– Right to Rectification: You can correct or update inaccurate or incomplete personal details we hold about you.
– Right to Erasure: You may request deletion of your personal data under certain conditions, such as when it is no longer necessary for the original purpose.
– Right to Restrict Processing: In certain situations, you may ask us to limit the processing of your data.
– Right to Data Portability: You can request the transfer of your personal data to you or a third party in a machine-readable format.
– Right to Object: You may object to our processing where we rely upon legitimate interests or use your data for direct marketing.

To exercise these rights, contact us at [email protected]. Please include sufficient information to verify your identity and clearly describe your request.

6. Security Measures

We employ robust administrative, technical, and physical safeguards to secure your personal data against loss, theft, and unauthorized access, including:

– End-to-end encryption of sensitive data transmissions.
– Strict role-based access controls across internal systems.
– Regular data integrity checks and encrypted backups.
– Ongoing employee training on privacy and data security best practices.

Despite these measures, no internet-based method of data transmission or storage can be fully secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

7. International Data Transfers

Operation Waiting Game is based in a jurisdiction that may not offer the same level of data protection as your own. When we transfer your personal data internationally, we ensure it is adequately safeguarded. For individuals located in the European Economic Area (EEA), this includes incorporating EU Standard Contractual Clauses or relying on adequacy decisions or other GDPR-compliant mechanisms. We ensure all parties involved in processing your data outside your region meet strict data protection standards.

8. Data Retention

We retain personal data only for as long as necessary for the purposes stated in this Privacy Policy, and in line with legal, regulatory, or contractual requirements. Specific retention periods may include:

– Account and Profile Data: Retained for the duration of your relationship with us and for up to 3 years after inactivity.
– Transaction Data: Kept for 7 years for legal and financial auditing purposes.
– Technical and Usage Data: Anonymized where possible and retained for up to 1 year for analytics and system integrity.
– Communication Data: Stored for up to 2 years to support customer inquiries and legal obligations.

9. Cookie Policy

We use cookies and similar technologies on operationwaitinggame.com to enhance your browsing experience. These include:

– Essential Cookies: Required for the basic functioning of the website (e.g., security, log-in).
– Functional Cookies: Remember your settings and preferences (e.g., language, region).
– Performance Cookies: Collect anonymous data to measure and improve website performance.
– Analytics Cookies: Help us understand user behavior and optimize user experience.
– Advertising Cookies: May be employed where marketing consents are given, to deliver relevant content and promotions.

10. Cookie Management and Compliance

You have the right to control your cookie preferences. Upon first visiting our site, you will be presented with options to manage your cookie settings. You may also adjust your browser settings to refuse or delete cookies at any time.

In compliance with the GDPR and CCPA, we ensure:

– Clear notification and opt-in for non-essential cookies in the EU/EEA.
– Do Not Sell My Personal Information links for California residents.
– Full access to cookie purposes, identities of third parties, and the option to withdraw consent.

11. Children’s Privacy

Operation Waiting Game does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that a child under 13 has submitted personal data, we will delete such information promptly. If you believe a child has provided us with personal data, please contact us at [email protected].

12. Policy Updates and User Notifications

We reserve the right to modify this Privacy Policy at any time to reflect updates to our practices, legal obligations, or services. Major changes that significantly affect your rights or the way we process your data will be communicated via prominent notices on our website or through your registered contact method where appropriate.

It is your responsibility to review this Privacy Policy periodically to stay informed of any updates.

13. Contact Information

If you have any questions about this Privacy Policy, your rights under applicable data protection laws, or our data practices, please contact us at:

Email: [email protected]

Operation Waiting Game complies with all applicable privacy laws and regulations to ensure the privacy and integrity of your personal data. For all privacy-related concerns, requests, or complaints, please do not hesitate to contact us at the email address above.

We are committed to ensuring transparency, accountability, and respect for your rights and your data.